F01_01
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COMUNICATION VIA EMAIL
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Communication Agility
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As for the agility of communication via email with the support team, how do you feel? |
F01_02
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COMUNICATION VIA EMAIL
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Number of emails
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As for the number of emails exchanged with the support team, how do you feel? |
F01_03
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COMUNICATION VIA EMAIL
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Information exchange
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As for the ease of exchanging information, before formalizing it by e-mail, with the support team, how do you feel? |
F01_04
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COMMUNICATION TO LEADERS
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Delivery deadlines (Clarity Criterion)
|
As for the clarificationto shift leaders when establishing deadlines for delivery of the requested demands, how do you feel? |
F01_05
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COMMUNICATION TO LEADERS
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Relevance of claims (Representativeness criteria)
|
As for the pertinence/relevance of the requested demands to shift leaders, how do you feel? |
F01_06
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COMMUNICATION TO LEADERS
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Coverage of demands (Coverage criterion)
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As for the clarification made to shift leaders on the coverage of the requests requested, how do you feel? (Do the demands cover all aspects of interest to the operation?)
|
F01_07
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EXCESS INFORMATION
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volume of Information
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As for the volume of information sent by the support team, how do you feel? |
F01_08
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EXCESS INFORMATION
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Understanding of Information
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As for the Comprehension of all information (collectively) exchanged with the support team, how do you feel? (Is the excess of information confusing/difficult?)
|
F01_09
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EXCESS INFORMATION
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Information management flexibility (Coverage criterion)
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As for the flexibility in managing excess information sent by the support team, how do you feel? (Time Flexibility = Decide when to do it and do it at your own pace)
|
F01_10
|
EXCESS INFORMATION
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Information content flexibility (Coverage criterion)
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As for the flexibility of choice over excess information send by the support team, how do you feel? (Time Flexibility = Decide when to do it and do it at your own pace)
|
F02_01
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ATTENTION TO ALL OF THE TEAM
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Service quality
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As for the service quality of the support team in serving all employees up to the shop floor level, how do you feel? |
F02_02
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ATTENTION TO ALL OF THE TEAM
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Preparation and knowledge for service
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As for the preparation and knowledge for service of the support team in serving all employees up to the shop floor level, how do you feel? |
F02_03
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ATTENTION TO ALL OF THE TEAM
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Approach to service
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As for the approach to service of the support team in serving all employees up to the shop floor level, how do you feel? |
F02_04
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ENGAGEMENT OF EMPLOYEES
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Problems solution
|
As for the engagement of all employees for problems solution within their areas, how do you feel? |
F02_05
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ENGAGEMENT OF EMPLOYEES
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Development in continuous improvement programs
|
As for the engagement of all employees for development in continuous improvement programs within their areas, how do you feel? |
F02_06
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ENGAGEMENT OF EMPLOYEES
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Compliance with process procedures
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As for the engagement of all employees to comply with process procedures within their areas, how do you feel? |
F02_07
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ENGAGEMENT OF EMPLOYEES
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The self-regulated effort with tasks
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As for the determination/dedication of all employees in dealing with management activities considered difficult within their areas, how do you feel? |
F02_08
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SCHEDULE WITH SHOP FLOOR LEVEL
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Frequency of schedules
|
As for the frequency of the support team's agendas with all employees up to the shop floor level, how do you feel? |
F02_09
|
SCHEDULE WITH SHOP FLOOR LEVEL
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Getting feedback
(Clarity Criterion)
|
As for getting feedback on the support team's agendas with all employees up to the shop floor level, how do you feel? (Is there a clear concern to hear the reports of all employees?)
|
F02_10
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SCHEDULE WITH SHOP FLOOR LEVEL
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Purpose of agendas
(Clarity Criterion)
|
As for the clarity of the purposes of the support team's agendas with all employees up to the shop floor level, how do you feel? (Are the purposes of the agenda clarified?)
|
F02_11
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SCHEDULE WITH SHOP FLOOR LEVEL
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Relevance of agendas (Representativeness criteria)
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As for the Relevance of the support team's agendas with all employees up to the shop floor level, how do you feel? (Are the agendas relevant and do they achieve the proposed objectives?)
|
F02_12
|
SCHEDULE WITH SHOP FLOOR LEVEL
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Number of topics (Coverage criterion)
|
As for the number of topics/issues discussed in the support team's agendas for all employees up to the shop floor level, how do you feel? |
F03_01
|
SERVICE PRESENTATION FORM
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Clarity of the presentation
(Clarity Criterion)
|
As for the clarity of the presentation of the services offered by the support team, how do you feel? (Does the presentation allow you to understand the service offered?)
|
F03_02
|
SERVICE PRESENTATION FORM
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Representativeness of the presentation (Representativeness criteria)
|
As for the representativeness of the presentation of the services presentation support team, how do you feel? (Does the presentation demonstrate the reality of the problem and justify the offer?)
|
F03_03
|
SERVICE PRESENTATION FORM
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Coverage of the presentation (Coverage criterion)
|
As for the coverage of the presentation of the services offered by the support team, how do you feel? (Does the presentation cover the complete set of aspects that make up the problem?)
|
F03_04
|
SERVICE PRESENTATION FORM
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Practical applicability
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As for the presentation of the practical applicability offered by the support team, how do you feel? (Does the presentation demonstrate the practical applicability of the services offered?)
|
F03_05
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EXCESS SUPPLY (DEMAND)
|
deadline between the request
|
As for the deadline between the request/demand delivery established by the support team, how do you feel? |
F03_06
|
EXCESS SUPPLY (DEMAND)
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Information management flexibility (Flexibility criterion)
|
As for the possibility of flexible delivery times established by the support team, how do you feel? |
F03_07
|
EXCESS SUPPLY (DEMAND)
|
Number of demands
|
As for the number of demands requested by the support team, how do you feel? |
F03_08
|
EXCESS SUPPLY (DEMAND)
|
Accumulation of demands
|
As for the accumulation of old demands x new demands requested by the support team, how do you feel? |
F03_09
|
EXCESS SUPPLY (DEMAND)
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Hierarchy of demands (Coverage criterion)
|
As for the support in prioritizing the excess demands requested by the support team, how do you feel? |
F03_10
|
SPACE FOR DOUBT ABOUT DEMAND
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Current schedule
|
As for the current schedule stipulated by the support team, com focus on clearing doubts about the demands, how do you feel? |
F03_11
|
SPACE FOR DOUBT ABOUT DEMAND
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Atendimento de Dúvidas (Flexibility criterion)
|
As for the flexibility for service for the support team, focusing on clarifying doubts about the demands, how do you feel? (Time Flexibility = Decide when to do it and do it at your own pace)
|
F04_01
|
UNDERSTANDING AT ALL LEVELS
|
Model clarification (Clarity Criterion)
|
As for the clarity of the demand’s presentation model, that is, if it can be well understood by all employees up to the shop floor level, how do you feel? |
F04_02
|
UNDERSTANDING AT ALL LEVELS
|
Model relevance (Representativeness criteria)
|
As for the relevance of the presentation model, that is, if the content contained is representative and suitable for all employees up to the shop floor level, how do you feel? |
F04_03
|
UNDERSTANDING AT ALL LEVELS
|
Model Coverage (Coverage criterion)
|
As for the coverage of the presentation model, that is, if the content contained covers the set of characteristics of all employees up to the shop floor level, how do you feel? |
F04_04
|
UNDERSTANDING AT ALL LEVELS
|
Difficulty of understanding
|
As for the difficulties that all employees up to the shop floor level to understand the purpose of the process they conduct, how do you feel? |
F04_05
|
SCIENCE OF THE IMPORTANCE OF DELIVERY
|
|
As for the motivation to conduct the mandatory procedures, developed by the shop floor, how do you feel? |
F04_06
|
SCIENCE OF THE IMPORTANCE OF DELIVERY
|
|
As for the difficulties, which all employees up to the shop floor level, to understand the purpose of the process they conduct, how do you feel? |